All order are dispatched via Royal Mail using a second class service. All subscription boxes are dispatched on or around the 10th of each month, and will normally reach you within 3-5 working days. Delivery is free for the Canine Brain Box, and £2.95 for any other orders.
We're still experiencing some postal delays, but if your order hasn't reached you 7 days after you receive your dispatch notification, please email firstname.lastname@example.org and we can look into it for you.
If you'd like to return any part of your order please let us know within 14 days of receiving it. We'll then ask you to send the item(s) back to us, and your refund will be issued within 14 days of the item reaching us. You'll need to pay the return postage unless the item you have received is faulty, in which case we'll provide a returns label for you.
Items must be returned to us in their original packaging and in saleable condition, unless faulty.