A study by Paul MA et al in 2003 showed that only 64% of clients followed the advice/ treatment plan advised by their vet. Their are lots of reasons that clients may not follow advice, but the most common are:
- The client hasn't fully understood the treatment plan or what they need to do
- The client doesn't remember all the information they've been provided with (studies show that only 50% of the information discussed during a consult is retained)
- The client can't see the benefit of the treatment plan/advice and how it will help their dog
- The client is concerned about the effects of the plan on their dogs health and wellbeing
Not complying with advice can result in the dog not recovering/ improving as expected, and as a result cause the owner can be unsatisfied with the service they're received.
So what can be done to improve compliance?
There are a number of things that can really help to improve compliance.
- Empathy with the client helps to build trust
- Educating the client about the benefits of the suggested plan and how it will improve the outcome for their dog
- Providing advice in a written format as well as verbally so it's easy to follow
Our own research into compliance with crate rest advice has shown that owners tend to stop crate rest early, or not follow advice strictly because their dogs are distressed in the crate. As their dogs become more distressed the immediate benefit to their dogs wellbeing of taking them out of the crate out weighs the longer term benefits of crate rest.
The Recovery Box has been designed to take owners step by step through crate rest to ensure their dog is calm, happy and relaxed thoughout their recovery and preventing the problem behaviours that lead to non-compliance.
The Recovery Box is available to veterinary practices, physiotherapists and other pet professionals through our referral scheme - if you're interested in offering the box to support your clients then please get in touch using the form here and we'll send you some more information.